Terms and Conditions

The Parties acknowledge that the Service Provider's webshop is located in Hungary and is maintained there. Since the site can also be visited from other countries, the Users expressly acknowledge that the governing law in the relationship between the User and the Service Provider is Hungarian law. If the User is a Consumer, then, pursuant to Section 26 (1) of Act CXXX of 2016 on the Code of Civil Procedure, the defendant shall be the

The court of the (Consumer) domestic residence shall have exclusive jurisdiction.

The Service Provider does not apply different general access conditions for access to products in the webshop for reasons related to the User's citizenship, place of residence or place of establishment.

The Service Provider does not apply different conditions to the payment transaction – with regard to the payment methods it accepts – for reasons related to the User's citizenship, place of residence or place of establishment, the place of account management of the payment account, the place of establishment of the payment service provider or the place of issue of the cash-substitute payment instrument within the Union.

The Service Provider complies with the provisions of REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on combating unjustified geo-blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC.

REGULATION.

RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE

The total amount to be paid includes all costs based on the order summary and confirmation letter. The user is obliged to verify without delay, pursuant to Section 6:127 of the Hungarian Civil Code, whether the quality and quantity of the ordered product(s) are adequate. Packages are delivered on working days between 8 a.m. and 5 p.m.

After entering the data, the User can send their order by clicking on the "Order" button, but before that, they can check the data provided once again and send a comment with their order.

Correction of data entry errors: Before closing the ordering process, the user can always go back to the previous phase, where he can correct the entered data.

In detail: During the order, it is possible to view and modify the contents of the cart. If the cart does not contain the quantity you want to order, the User can enter the number of pieces you want to order in the data entry field in the quantity column, then press the "update/update cart" button. During the order, the User has the continuous opportunity to correct/delete the entered data.

Confirmation of orders and conclusion of the contract for products in stock:

1. The User receives a confirmation by e-mail after sending the order. If this confirmation does not reach the User within the expected deadline depending on the nature of the service, but no later than 72 hours from the date of sending the User's order, the User is released from the offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or cannot receive messages due to the storage space belonging to his account being full.

2. The User acknowledges that the confirmation mentioned in the previous point is only an automatic confirmation; the Service Provider will contact the User after the order has been placed, to discuss the availability of the products and further steps.

In the case of a bank transfer payment method, after processing the order, the Service Provider sends a bank transfer request to the User, after which the Service Provider prepares and sends the product(s).

3. In case of home delivery, if the ordered product(s) is/are in stock, the payment will be

Within 48 hours, the Service Provider will contact the User on the provided phone number and arrange a time for the expected delivery date.

Processing and fulfilling orders

for processing. The service provider's customer service will confirm when it can fulfill the

order.

• ● General delivery deadline, within 5 working days from the date of payment, if the Service Provider and

the User has agreed on the time of performance. If the Service Provider and the User have not agreed on the time of performance, the Service Provider is obliged to perform the order in accordance with the contract no later than thirty days after the receipt of the order by the Service Provider.

• ● Based on the purchase contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item.
• ● If the seller is a Business and the buyer is a Consumer, and the seller undertakes to deliver the goods to the buyer

delivery, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the thing. The risk of damage passes to the buyer upon handover to the carrier if the carrier has been commissioned by the buyer, provided that the carrier has not been recommended by the seller.

• ● If the seller is a Business and the buyer is a Consumer, unless otherwise agreed by the Parties, the seller (according to these GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay, but no later than thirty days after the conclusion of the contract.
• ● In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the seller fails to perform within the additional deadline, the buyer is entitled to withdraw from the contract.
• ● The User has the right to withdraw from the contract without setting an additional deadline.
• ● If the Service Provider does not fulfill its contractual obligations because the product specified in the contract is not available, it must immediately notify the User of this.

inform and immediately refund the amount paid by the User.

• ● The Service Provider draws the attention of Users to the fact that if the User does not accept the ordered products that have been delivered in accordance with the contract (regardless of the payment method), he/she commits a breach of contract. According to the Civil Code (Section 6:142), anyone who causes damage to the other party by breaching the contract is obliged to compensate for it. He/she is exempt from liability if he/she proves that the breach of contract was caused by circumstances beyond his/her control that were unforeseeable at the time of conclusion of the contract, and that he/she could not have been expected to avoid the circumstances or prevent the damage. The damage caused to the subject of the service must be compensated for as compensation.

In case of intentional breach of contract, the Service Provider must be fully compensated for the damage.

• ● This means that the Service Provider – if the Consumer does not indicate his intention to withdraw within the deadline prescribed by law – is liable for any damage caused by the purchase and storage of the products.

and also enforces the shipping cost (round trip) against the Users.

● The Service Provider draws the attention of Users to the fact that it will seek the assistance of its lawyers in order to enforce the legal claims arising in this way, and therefore the User will be responsible for paying other (legal) costs arising from the breach of contract (including the fees for the payment order procedure).

The buyer may, at his own choice, make the following warranty claims:

– Request for repair or replacement, unless the fulfillment of the chosen claim is impossible or would entail disproportionate additional costs for Fenyőfalvi Kutyaközpont Kft. (Service Provider) compared to the fulfillment of other warranty claims.

– If you did not or could not request the repair or replacement, you may request a proportional reduction in the consideration or, if applicable, you may also withdraw from the contract.

The buyer may switch from the chosen warranty right to another, but must bear the cost of the switch, unless it was justified or Fenyőfalvi Kutyaközpont Kft. (Service Provider) gave a reason for it.

If the Consumer detects a defect, he/she is obliged to report the defect immediately after its discovery, but no later than within two months of the discovery of the defect. However, the Consumer may no longer assert his/her warranty claim beyond the 2-year limitation period from the performance of the contract. The Consumer may assert his/her warranty claim against Fenyőfalvi Kutyáközpont Kft. (Service Provider) (Fenyőfalvi Kutyáközpont Kft., 2072 Zsámbék, Etyeki utca 34.).

The Service Provider informs the Consumer that within 1 year, there is no other condition for asserting a warranty claim other than notification of the defect, if it proves that the product or service was provided by Fenyőfalvi Kutyaközpont Kft. (Service Provider). However, after 1 year from the date of performance, the Consumer is obliged to prove that the defect he or she has recognized already existed at the time of performance.

If a customer who is a business detects a defect, he is obliged to report the defect immediately after its discovery. A customer who is a business may no longer assert his warranty claims beyond the 1-year limitation period from the performance of the contract. The customer who is a business may assert his warranty claim against Fenyőfalvi Kutyáközpont Kft. (Service Provider) (Fenyőfalvi Kutyáközpont Kft., 2072 Zsámbék, Etyeki utca 34.).

We inform the entrepreneur that within 1 year, there is no other condition for asserting a warranty claim other than reporting the defect, if you can prove that the product or service was provided by Fenyőfalvi Kutyakozpont Kft.

In the event of a product defect, the Consumer may, at their choice, assert the above warranty claim or product warranty claim.

If the Consumer asserts a product warranty claim, he or she may primarily request the repair of the defective product or secondarily request its replacement.

A product is considered defective if it does not meet the quality requirements in effect at the time of its release or if it does not have the properties specified in the description provided by the manufacturer.

The Consumer may assert his product warranty claim within two years from the date of placing the product on the market by the manufacturer. After this deadline, the Consumer loses this right. The Service Provider draws the Consumer's attention to the fact that his product warranty claim may be asserted exclusively with the manufacturer of the movable property or

The Consumer must prove the defect of the product in the event of a product warranty claim.

There are cases when a manufacturer (distributor) is exempt from its product warranty obligation. The manufacturer (distributor) is only exempt from its product warranty obligation if it can prove that:

– the product was not manufactured or placed on the market as part of its business activities, or

– the defect was not detectable at the time of placing on the market, based on the state of science and technology, or

– the product defect results from the application of a law or mandatory official regulation. The manufacturer

(distributor) only needs to prove one reason to be exempted.

The Consumer may not assert a warranty claim and a product warranty claim simultaneously, in parallel, due to the same defect. However, in the event of a successful claim for a product warranty, a warranty claim for the replaced product or the repaired part may be asserted against the manufacturer (distributor).

The mandatory warranty is a warranty prescribed by the relevant legislation (this is provided for in particular by Government Decree 151/2003. (IX. 22.) on the mandatory warranty for certain durable consumer goods).

According to the referenced Government Decree, the duration of the mandatory warranty is:

– one year for sales prices of HUF 10,000 but not exceeding HUF 100,000,

– two years in the case of a sales price exceeding HUF 100,000 but not exceeding HUF 250,000,

– Three years for sales prices above 250,000 HUF.

In the event of a legitimate complaint made during the above mandatory warranty period, the Consumer may request repair, replacement, price reduction, or cancel the purchase.

The warranty period begins on the day of delivery of the product, or, if the product is installed by Fenyőfalvi Kutyáközpont Kft. (Service Provider) or its agent, on the day of installation. If the Consumer installs the product more than six months after purchase, the warranty period begins on the day of delivery of the product to the Consumer.

In the event of a defect covered by the warranty, the Consumer shall – primarily – at his/her choice – have it repaired or

may demand replacement, unless the fulfillment of the chosen warranty claim is impossible or if it would result in disproportionate additional costs for Fenyőfalvi Kutyáközpont Kft. (Service Provider) compared to the fulfillment of the other warranty claim, taking into account the value of the service in flawless condition, the severity of the breach of contract and the harm caused to the Consumer by the fulfillment of the warranty claim.

If Fenyőfalvi Kutyaközpont Kft. (Service Provider) has not undertaken to repair or replace the product, or if it cannot fulfill this obligation within the appropriate deadline, while protecting the interests of the Consumer, or if the Consumer's interest in the repair or replacement has ceased, the Consumer may - at his/her choice - request a proportional reduction of the purchase price or withdraw from the contract. There is no right to withdraw due to an insignificant defect.

The Consumer may transfer from the right he has chosen to another. He is obliged to pay the costs caused by the transfer to Fenyőfalvi Kutyáközpont Kft. (Service Provider), unless Fenyőfalvi Kutyáközpont Kft. (Service Provider) gave a reason for the transfer, or the transfer was otherwise justified. If the Consumer asserts a replacement request within three working days of purchase (installation) due to a defect in the product, Fenyőfalvi Kutyáközpont Kft. (Service Provider) may not invoke disproportionate additional costs, but is obliged to replace the product, provided that the defect prevents its intended use.

The repair or replacement must be carried out within a reasonable time frame, taking into account the characteristics of the product and its intended purpose by the Consumer, while protecting the interests of the Consumer. Fenyőfalvi Kutyáközpont Kft. (Service Provider) must strive to carry out the repair or replacement within a maximum of 15 days. If the duration of the repair or replacement exceeds 15 days, Fenyőfalvi Kutyáközpont Kft. (Service Provider) must inform the Consumer of the expected duration of the repair or replacement. The

Information is provided with the Consumer's prior consent, electronically or in a manner suitable for proof of receipt by the Consumer.

During the repair, only new parts may be installed in the product. In the event of repair of the product, the warranty period is extended from the date of handover for repair by the time during which the Consumer was unable to use the product as intended due to the defect. In the event of replacement (repair) of the product or part of the product, the warranty period begins anew for the replaced (repaired) product (part of the product) and for the defect arising as a result of the repair.

If, during the first repair of the product during the warranty period, Fenyőfalvi Kutyáközpont Kft. (Service Provider) determines that the product cannot be repaired, unless otherwise instructed by the Consumer, Fenyőfalvi Kutyáközpont Kft. (Service Provider) is obliged to replace the product within 8 days of the determination of the above (the product cannot be repaired). If it is not possible to replace the product, Fenyőfalvi Kutyáközpont Kft. (Service Provider) is obliged to refund the purchase price indicated on the document proving the payment of the product presented by the Consumer – an invoice or receipt issued under the General Value Added Tax Act – to the Consumer within 8 days.

If the product fails again after being repaired 3 times during the warranty period - unless otherwise stated by the Consumer, i.e. if the Consumer does not request a proportional reduction of the purchase price based on the provisions of the Civil Code on the warranty of goods - Fenyőfalvi Kutyáközpont Kft. (Service Provider) is obliged to replace the product within 8 days of the notification of the fourth failure. If it is not possible to replace the product, Fenyőfalvi Kutyáközpont Kft. (Service Provider) is obliged to refund the purchase price indicated on the document presented by the Consumer proving the payment of the product's consideration - an invoice or receipt issued under the Act on Value Added Tax - to the Consumer within 8 days.

If the product is not repaired within 30 days of the notification of the repair request to Fenyőfalvi Kutyáközpont Kft. (Service Provider) - unless otherwise specified by the Consumer - Fenyőfalvi Kutyáközpont Kft. (Service Provider) is obliged to replace the product within 8 days following the unsuccessful expiry of the 30-day deadline. If the product cannot be replaced, Fenyőfalvi Kutyáközpont Kft. (Service Provider) is obliged to replace the product by the Consumer.

The purchase price indicated on the presented document proving the payment of the product's consideration - an invoice or receipt issued under the Value Added Tax Act - shall be refunded to the Consumer within 8 days after the thirty-day correction deadline has expired without success.

The costs related to the fulfillment of the warranty obligation are borne by Fenyőfalvi Kutyáközpont Kft. (Service Provider).

The warranty does not affect the enforcement of the Consumer's rights arising from the law, in particular: warranty of accessories and product (unless the Consumer wishes to enforce a claim due to the same defect) and compensation. In the event of a consumer dispute, the Consumer may also initiate proceedings before a conciliation body. The

Name and postal address of the competent conciliation body according to the registered office of the Service Provider: Pest County Conciliation Board; 1055 Budapest, Balassi Bálint utca 25. IV. em. 2. a.

The warranty claim can be enforced with the warranty certificate, which cannot be conditioned by the Consumer returning the opened packaging of the product. The irregular issuance of the warranty certificate or the failure to provide the warranty certificate to the Consumer shall not affect the validity of the warranty. If the warranty certificate has not been provided to the Consumer, the conclusion of the contract shall be deemed proven if the Consumer presents the document proving the payment of the consideration – an invoice or receipt issued under the Value Added Tax Act. In this case, the rights arising from the warranty can be enforced with the document proving the payment of the consideration.

The Consumer may assert his warranty claim at Fenyőfalvi Kutyakozpont Kft. (Service Provider). The Consumer may notify the warranty administrator of his request for repair by e-mail at hello@futureofdogs.eu.

or on the following bug reporting page: https://futureofdogs.eu/kapcsolat/hibabejelentes/

When is Fenyőfalvi Kutyáközpont Kft. (Service Provider) exempted from its warranty obligation?

Fenyőfalvi Kutyáközpont Kft. (Service Provider) is exempted from its warranty obligation only if it proves that the defect was caused by improper installation (except if the installation was carried out by Fenyőfalvi Kutyáközpont Kft. (Service Provider) or its agent, or unless the improper installation can be traced back to an error in the user manual), or if the cause of the defect occurred after the performance (for example, if the defect was caused by improper use, disregard of the user manual (Fenyőfalvi Kutyáközpont Kft. (Service Provider) draws the attention of customers to the fact that some of the raw materials of the products may oxidize (rust), so the products must always be stored and handled according to the user manual), improper storage, improper handling, vandalism; natural damage, natural disaster (force majeure)).

The conciliation body is responsible for resolving consumer disputes outside of court proceedings.

The task of the conciliation body is to attempt to reach an agreement between the Parties in order to resolve the consumer dispute, and if this is unsuccessful, it will make a decision on the matter in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. The conciliation body, at the request of the Consumer or the Service Provider, provides advice on the rights and obligations of the Consumer.

In the event of a cross-border consumer dispute related to an online purchase or service contract, the conciliation body operated by the chamber designated by decree by the minister responsible for consumer protection is competent.

In case of a complaint, the Consumer may use the EU Online Dispute Resolution Platform. Using the platform requires a simple registration in the European Commission system, by clicking here. After that, the Consumer may submit his complaint via the online website, whose address is: http://ec.europa.eu/odr.

The Service Provider is obliged to cooperate in the conciliation board procedure. In this context, it is obliged to send its response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the registered office or business location of the enterprise is not registered in the county of the chamber operating the conciliation board that is territorially competent for the procedure, the enterprise's obligation to cooperate extends to offering the possibility of concluding a written settlement in accordance with the Consumer's needs.

If the Consumer does not turn to a conciliation body or the procedure is unsuccessful, the Consumer has the option of turning to court to resolve the dispute. The lawsuit must be initiated with a statement of claim at the court with jurisdiction, competence and competence; in the case of domestic jurisdiction, the detailed rules for this are contained in the Civil Code.

● Since Futureofdogs.eu, as a website, is considered a copyrighted work, it is prohibited to download (replicate), retransmit to the public, use in any other way, store electronically,

processing and sale without the written consent of the Service Provider.

• ● Any material taken from the Futureofdogs.eu website and its database must be in writing.

Even in the case of consent, it can only be done by referring to the given website.

• ● The Service Provider reserves all rights to all elements of its service, its domain names,

the secondary domain names formed with them, as well as their online advertising platforms.

• ● It is prohibited to adapt or reverse engineer the content or parts of the Futureofdogs.eu website; to establish user IDs and passwords in a dishonest manner; to use any application with which the Futureofdogs.eu website or any of its components can be accessed.

part can be modified or indexed.

• ● The name Futureofdogs.eu is protected by copyright, its use except for reference

is only possible with the written consent of the Service Provider.

• ● User acknowledges that in case of use without permission

The Service Provider is entitled to a penalty. The amount of the penalty is HUF 300,000 gross per video, HUF 70,000 gross per image, and HUF 20,000 gross per word. The User acknowledges that this penalty clause is not excessive, and browses the site with this in mind. In the event of copyright infringement, the Service Provider applies a notarial certificate of fact, the amount of which is also passed on to the infringing user.